It has been assumed for many years - and in fact a common practice by tribunals - that a one off incident of harassment can only assessed as being in the lower band of the injury to feelings awards.  The recent case of Base Childrenswear Ltd v Otshudi UKEAT/0267/18 has shown that this is not always necessarily the case and that tribunals have flexibility in their approach to the assessment of compensation in this area.

Injury to feelings

As a reminder, in circumstances where an employee is able to show that they have been discriminated against because of one (or more) of the protected characteristics.  The level of compensation is assessed as falling in one of three 'Vento' bands:

  • Lower band: £900 - £8,800 - appropriate for less serious cases, such as where the act of discrimination is an isolated or one-off occurrence.
  • Middle band: £8,800 - £26,300 - serious cases, which do not merit an award in the highest band
  • Upper band: £26,300 - £44,000 - the most serious cases, such as where there has been a lengthy campaign of discriminatory harassment on the ground of sex or race.

Summary of facts

Miss Otshudi was dismissed.  She claimed that the dismissal, as well as being unfair, was an act of race discrimination.  She succeeded with her claim.


In such circumstances, most tribunals would have awarded compensation for injury to feelings in the lower band because the act of dismissal was a one off act of discrimination.   But in this case Miss Otshudi was awarded £16,000 injury to feelings.  

The appeal

Base Childrenswear appealed the decision on the basis that the award was 'manifestly excessive' in light of the one off act of discrimination and the guidance for the application of Vento awards.

The EAT concluded though that whether the discrimination was a one-off act or multiple instances  was relevant but not a determinative factor to be considered. The tribunal was correct to focus on the impact that the treatment had had on Miss Otshudi and were permitted to conclude that it had been a serious matter that gave rise to an injury to feelings award falling within the middle of the middle Vento band.

What to learn

This case may open the door for Claimants to argue that the compensation level in discrimination cases where treatment by the employer has upset them.  Injury to feelings awards are difficult for tribunals and advisers to assess because they can be rather unpredicatable owing to the largely subjective nature of their effect.  

Employers need to ensure that they do not expose themselves to such decisions by ensuring that:

  • you have a thorough and detailed Bullying and Harassment policy;
  • that all your managers and supervisors are provided with comprehensive training which enables them to identify risk and intervene appropriately.  This helps you reduce your risk;
  • that all employees are briefed on their responsibilities in relation to harassment, bullying and discrimination;
  • that the business acts in a consistent and robust way when instances of discrimination and harassment occur.  There must not be a turning of a blind eye not underplaying serious incidents.

that investigations into complaints are detailed and thorough.  External expertise may be appropriate if you do not have the internal capability.

The original Employment Tribunal decision is here

The Employment Appeal Tribunal decision is here