I had the pleasure of attending the Chartered Institute of Housing's South West Conference yesterday In Bristol. One of the main sessions (by Ian Wright of Disruptive Innovators Network and Avril Chester of Cancer Central UK) focussed on how disruptive innovation can assist housing providers and help them in adapting their way of thinking for the benefit of the sector.

The use of technology and flexibility is key to having a different approach to customer service. Thinking outside of the box and away from the traditional models of doing things within the sector can really improve service to a provider's customers.  

This is obviously a topic close to my heart, Carbon Law Partners are legal disrupters and were listed as one of the top 10 legal disruptors for transforming the way legal services are delivered. Some say this isn't a moment too soon given the very rigid and structured way that legal services are given and purchased.

If housing providers are looking for a way to consider doing things differently then moving towards a more flexible way of using lawyers could be part of that puzzle.